“Thank you Linda Caruthers and your staff for working with us over the past year since retirement from the
Foreign Service to purchase our new additional LTC insurance plan. We very much appreciate your
patience in answering our any-and-all questions that we raised in the slow, deliberate process of making
our decision. We also appreciated your willingness to meet on our schedule at various times over many
months to go over in detail and clarify our understanding of this most important of life purchases.”
Frank and Setsuko